Dashboard
Platform overview · Production environment
Active Customers
—
—
Devices Deployed
—/14.2k
—
MRR
—
— · ARR — · churn —
Needs Attention
—
—
Customer Accounts
Last 12 changes · 847 active
| Customer | Plan | Devices | MRR | Status |
|---|
Live Activity
Last 30 minutes
Device Inventory
14,200 total units across 5 SKUs
Deployed
—
Pending
—
Stock
—
RMA
—
Fault
—
Platform Health
Services · 99.94% uptime · 90d
Ingest Gateway UP
—ms p50
Video Pipeline UP
—
Geo Service SLOW
—ms p95
Auth Service UP
—
SIM Gateway UP
—
OTA Updater UP
—
MRR Trend · Last 12 Months
Net new MRR · expansion · churn
Customers
All customer organizations
| Customer | ID | Plan | Devices | MRR | Joined | Last Activity | Status | Actions |
|---|
Devices
Hardware inventory and deployment
Inventory by status
Deployed
—
Pending
—
Stock
—
RMA
—
Fault
—
| Serial | SKU | IMEI | ICCID | Customer | Firmware | Last Seen | Status |
|---|
Support
Support tickets and customer issues
Open Tickets
—
—
Median Response
—hr
—
CSAT
—
—
Resolved · 7d
—
—
Open Tickets
| ID | Customer | Subject | Priority | Assignee | Created | Status |
|---|
Platform Alerts
Automated platform monitoring
| Severity | Alert | Subject | Triggered | Owner | Action |
|---|
Subscriptions
Subscriptions — · MRR —
Arc Fleet · $45/veh
—
— MRR · —%
Arc Pro · $25/veh
—
— MRR · —%
Arc Personal · $9
—
— MRR · —%
Arc Dealer · $20+
—
— MRR · —%
Subscription Events
| Date | Customer | Event | From | To | ΔMRR | Reason |
|---|
Billing
Invoices, dunning, and reconciliation
Collected · MTD
—
— collection rate
Past Due
—
— invoices · — customers
Refunds · MTD
—
— refunds processed
Failed Cards
—
—
Recent Invoices
| Invoice | Customer | Amount | Issued | Due | Status |
|---|
Resellers & Partners
Reseller and channel partners
| Reseller | Tier | Customers | Devices | MRR | Commission | Status |
|---|
SIM Management
—
Active SIMs
—
—
Data · MTD
—GB
— blended
Avg / device
—MB
— avg cellular cost
SIM Faults
—
—
Carriers & Pools
| Pool | Carrier | SIMs | Active | Data Used | Cost / MB | Status |
|---|
Firmware
Firmware releases and OTA management
Latest Release
v4.2.1
—
On Latest
—
— of fleet · — updating
Update Failures
—
—
Firmware Distribution
| Version | Released | Devices | % of Fleet | SKUs | Notes | Status |
|---|
Integrations
Third-party integrations
API Calls · 24h
—M
—
Webhooks · 24h
—
—
Active Integrations
—
—
API Keys
—
— rotation due this week
Partner Integrations
| Integration | Type | Customers | Last Sync | Health |
|---|
Audit Log
—
Matching events: —
| Time | Actor | Action | Target | IP | Result |
|---|
Plans & Services
Subscription plans and pricing
Total MRR · plans
—
Across — subscriptions
Most popular
—
— · — customers
Highest LTV
—
—
Add-on revenue
—
— QoQ
Plan catalog
Add-ons & entitlements
| Add-on | Price | Description |
|---|
Carriers
Cellular carrier relationships
Blended rate
—/MB
Weighted across all pools
Carrier spend · MTD
—
— / device · — vs budget
Margin on cellular
—%
—
Coverage SLA met
—%
—
Carrier relationships
| Carrier | Type | Region | SIMs | Wholesale | Uptime | Contract | MRR cost |
|---|
Provisioning Queue
Device provisioning workflow
In flight
—
—
Avg time-to-ship
—d
From order → carrier pickup
First-attach rate
—%
SIM activates on first power-on
Stock alerts
—
—
Active provisioning batches
| Batch | Customer | SKU | Qty | Stage | Progress | ETA ship |
|---|
Workflow stages
1
Stock pull
Warehouse picks devices, scans serials
2
SIM activation
Carrier API call to bring SIMs online
3
Firmware load
Latest stable firmware flashed and verified
4
QA burn-in
24h thermal + signal validation
5
Customer link
Devices assigned to customer account, API keys provisioned
6
Shipping
Label printed, carrier pickup, tracking emailed
Staff & Roles
Internal team and roles
Active employees
—
—
MFA enforced
—
—
Customer impersonations
—
—
Production access
—
Engineers only · SSH via bastion
Team
| Name | Role | Dept | Since | MFA | Last active | Status |
|---|
Roles & permission grants
| Role | Description | Permission scopes | # assigned |
|---|
Settings
Personal and console preferences
Theme
The pink "PROD" badge is fixed — it's always visible so internal tools can't be mistaken for client-facing.
Arcsplash
Ops-center
Daylight
Light · clean
Graphite
Soft dark
Solar
Silver · blue
Midnight
Deep navy
Notifications
Where alerts reach you.
Critical platform alerts
Ingest down, video pipeline failure, mass device offline
Ticket assignments
When a ticket is routed to you
RMA escalations
When a customer device hits RMA stage 2+
Daily ops summary · 8am
Cards, charts, top issues
Security
Two-factor authentication and session controls for your account.
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Active sessions
Devices currently signed in as you. Sign out anything you don't recognize.
| Device | IP | Started | Expires |
|---|
Archived Customers
Inactive customers preserved for record-keeping
| Company | External ID | Plan | Archived | Devices | Actions |
|---|---|---|---|---|---|
| Navigate here to load archived customers | |||||